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Malaysia Privacy Policy for Your Account

This Privacy Policy explains how kaki21 uses the details you share when you open an account, enter the lobby, use Touch 'n Go, GrabPay, Boost dan FPX, or…

Account data explainedCookie use statedPayment records coveredPrivacy requests welcomed
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kaki21 Malaysia Privacy Policy for Your Account
CONTACT ROUTES

Contact Us About Your Privacy

Privacy questions should reach a channel where we can identify your account without exposing extra data.

Live chat request Use live chat after logging in when you want us to check account data, correct a profile detail, or explain a cookie setting. We ask security questions before discussing private records.
Email privacy desk Send privacy requests to [email protected] with your account name and the specific record you want checked. Do not include payment passwords, bank login details, or full identity documents unless requested.
Wallet record query For Touch 'n Go, GrabPay, Boost dan FPX questions, share the transaction time and reference shown in your wallet. We use that reference to trace the record without asking for unrelated data.
ACCOUNT SAFETY

How We Handle Your Data

Our Privacy Policy covers the daily account moments where your data is created: sign-in, cookie consent, wallet checks, game access, support chats, and withdrawal checks.

Account access

We use login records, device signals, and session activity to help confirm that the account is being accessed by you. If a sign-in looks unusual, we may ask for extra checks before account changes.

Cookie choices

Cookies help remember session status, language preference, and security checks. Some cookies are needed for account access, while analytics cookies help us see where the privacy flow needs clearer wording.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are kept with wallet activity so deposits and withdrawals can be traced. We use transaction references rather than full wallet credentials whenever possible.

Retention periods

We keep account and transaction records for as long as needed for service, dispute checks, security, and legal duties. When a record is no longer needed, we remove it or reduce identifying details.

Change requests

You can ask us to correct profile details, update contact data, or explain why a record is kept. We verify account control first so another person cannot change your private records.

Service partners

Game providers, payment processors, security tools, and support systems may receive limited data to perform their role. We do not let partners use your personal data for unrelated purposes.

Privacy Answers for Malaysia Accounts

These answers explain common privacy points before and after you open an account. They focus on data we collect, why we collect it, how payment references are handled, and how you can reach us. If your request involves access or eligibility, the answer may depend on local law and whether the service is available where local law permits.

We collect account details such as your name, contact details, login records, device data, and security checks. We also store wallet references and support messages when they are needed to run your account.

Payment records are used to match deposits, check withdrawals, resolve wallet questions, and meet record-keeping duties. We focus on transaction references and timing, not your private wallet password or bank login.

Yes. Contact us through live chat or [email protected] with the detail that needs correction. We may ask for account security checks before updating records connected to your profile or wallet.

No. We do not sell your personal data. Limited records may be shared with payment processors, game providers, security services, or advisers only when needed for account service, safety checks, or lawful requests.

Cookies keep your session active, remember preference settings, support security checks, and help us measure whether privacy wording is clear. You can adjust browser settings, but some account features may need cookies.

We keep records only for service, dispute handling, security, and legal needs. The length can vary by record type, such as account data, wallet transactions, support chats, and security logs.

Use live chat for quick account checks or email [email protected] for correction, access, or removal requests. Include your account name and the exact record involved so we can respond clearly.

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